PROXESS Managed Services
Safe operation creates freedom
Focus on your customers and the development of your business.
PROXESS’s managed service offerings give you the flexibility to do so. They offer cost-effective and secure operation for fast and successful projects.
Flexible, scalable and always up to date.
Why Managed Services?
PROXESS Managed Services Offerings
PROXESS Managed Application Hosting
Would you like to relinquish all responsibility for the availability of your PROXESS software solutions? Then our PROXESS Managed Application Hosting is exactly what you need.
Our team of experts manages your PROXESS software solutions for you on the PROXESS Cloud Application Platform. PROXESS takes full responsibility for infrastructure, operations, monitoring, and support—all from a single source. We would be happy to migrate your existing PROXESS solution to a cloud-based solution.
With the PROXESS Cloud Application Platform, you have complete flexibility. You decide whether you want to use a PROXESS private cloud solution, a public cloud service, or a hybrid cloud service. We would be happy to advise you on designing the optimal solution for you.
This solution is ideal for:
PROXESS Managed Application
Would you like to run your PROXESS software solutions on-premises in-house without having to build up the necessary expertise internally or burden your employees with additional tasks?
Then our PROXESS Managed Application offering is the right choice for you: As part of an outtasking arrangement, our operations team handles all necessary tasks—always in close collaboration with your IT team, of course.
We handle the operation and support of your existing on-premises easy solution—including monitoring, incident and problem management, as well as changes within the agreed scope.
Your existing infrastructure remains unchanged—we ensure the stable and secure operation of your applications.
This solution is particularly suitable for:
PROXESS Cloud Application Platform
With the PROXESS Cloud Application Platform, PROXESS provides you with state-of-the-art, highly scalable IT infrastructure and cloud application hosting services at attractive conditions for your applications and IT projects.
With our many years of managed service expertise, we guarantee the success of your projects. As our customer, you are at the centre of our service.
- PROXESS Managed Service Contact
- 24/7 operation of the PROXESS Cloud Application Platform
- PROXESS Managed Service available from 8 a.m. to 6 p.m. CET Monday to Friday, except on public holidays in North Rhine-Westphalia and on Christmas Eve and New Year’s Eve.
- 24/7 PROXESS Managed Service Incident Management – optional Data availability: 99.999%
- Virtual server availability 99.5%
- Virtual server availability 99.5%
- 2 fire compartments
- Backup location at an additional site – optional public and private cloud
- Hybrid solutions based on on-premises, public and private cloud
- Support for the hyperscalers Microsoft Azure and AWS
Data sovereignty through certified software
Our PROXESS DMS solution has been awarded the ‘Software Made in Germany’ and ‘Software Hosted in Germany’ seals of approval by the German Federal Association of IT SMEs (BITMi).
We are part of your team whenever you need us
The managed service from PROXESS supports you in many ways. And at the same time, the most sensible one: the one you need right now. And at the same time, the most sensible thing: what you need right now.
How you can benefit from the expertise of our Managed Services team:
Full transparency with our Managed Services Dashboard
Our Managed Service Team monitors key metrics such as
- Performance and Availability Metrics
- System usage (CPU, RAM, storage, network)
- Archive and cloud storage usage, including growth
- Custom consumption and usage parameters
This way, we ensure the availability, performance, and infrastructure of your system. As a user, you can enjoy a seamless and reliable experience at all times.
Whether it’s operations, updates, migration, sizing, performance tuning, deployment, or customization of your PROXESS solution, the Managed Service Team is always there for you—fast, knowledgeable, and dedicated.
