Support
Our customer service is available Monday to Friday from 8:00 a.m. to 6:00 p.m.
Help and Support for your DMS Solution
With our PROXESS Support, you can ensure the stable and seamless operation of your document management and ECM solutions. Our team of experienced specialists provides expert support for technical questions, system issues, and product-related concerns. Fast, solution-oriented, and practical—so you can focus on your core business. Our PROXESS Support is there to reliably assist you with any challenges that arise during day-to-day operations and ensures that your concerns are addressed quickly.
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An overview of our support services:
- First- and second-level support provided by qualified PROXESS experts
- Receiving, Evaluating, and Processing Support Tickets
- Support with error analysis and troubleshooting
- Consulting on PROXESS features, applications, and products
- Coordination of complex issues, including the involvement of specialized professionals
The customer portal – quickly find the right specialist
Through our conrizon customer portal, you can contact the experts for your specific product directly. This allows you to stay in control of your support requests at all times.
Your benefits:
- Centralized ticket system and transparent status tracking
- Faster ways to find the right contact person
- A complete overview of your support cases—even when staff are on leave
- Access to comprehensive product documentation (knowledge base)
- Access to current version and support information
Rapid, straightforward assistance
In order to allow our staff to instantly view your screen when you need support, we use the TeamViewer program. This creates an encrypted connection between your computer and our PROXESS Customer Service. We can only access the data you choose to share on your PC. This allows problems to be resolved and assistance provided more quickly, even remotely.
When prompted by our service agent, please click the TeamViewer icon to directly open the program. Our service agent will guide you through the next steps.
